Reference

Read Our Terms Before You Start

These terms set out how your account works on mahkotaselot — what we expect from you, what you can expect from us, and how your wallet activity through DANA, OVO, or GoPay is handled.

DANA, OVO, GoPay coveredAccount access rulesIndonesia-eligible regions onlyOne account per personSubject to local law
mahkotaselot Read Our Terms Before You Start
HOW WE OPERATE

How mahkotaselot Handles Your Account Data

We apply account security practices consistently across all registered wallets — DANA, OVO, and GoPay accounts are verified against the name on your mahkotaselot profile before any withdrawal is processed. Data you provide at registration is held only for as long as your account is active or as required by applicable rules. You can request a review of your account data by contacting support through live chat or email, and we aim to respond to data-related requests within the window stated in our privacy policy.

Wallet Name Verification

Your DANA, OVO, or GoPay display name must match your registered account name. Mismatches trigger a verification hold resolved through live chat or email support.

Account Data Retention

We keep your account data for the period your account remains active. Once closed, data is retained only as required by applicable local regulations and then removed.

Login Security

We use OTP verification on new device logins to confirm it is you accessing the account. No support agent will ever ask you to share your password or OTP code.

Request a Data Change

To update your registered name, wallet number, or contact details, submit a request via live chat with your current account credentials. Changes take effect after verification.

REACH US DIRECTLY

Contact Us About Your Terms Query

If something in these terms is unclear, or if your account situation falls outside the standard flow — wallet mismatch, withdrawal hold, access question — reach out through any of the channels below. We handle terms-related queries separately from general account help so they move faster.

Live Chat Open the chat widget from any page. Use this for urgent account or withdrawal holds tied to a terms clause — we can review your account in the same session.
Email Support Send your query to our support address for detailed terms questions. Include your registered account name and the wallet type — DANA, OVO, or GoPay — for faster resolution.
Account Help Page The account help section covers common terms scenarios: wallet name mismatch, account suspension review, and how to request a change to your registered details.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations — wallet deposits, withdrawals, account access, and what happens if something needs to change.

No. Deposits must come from a wallet registered in your own name. Third-party wallet deposits are outside our terms and may result in a withdrawal hold pending identity review.

Your withdrawal will pause until the mismatch is resolved. Contact live chat with both your account details and your GoPay registered name so our team can verify and release the hold.

The same account terms apply across all supported Indonesia regions. Access and feature availability depend on local law where you are, but the account rules themselves do not change by city.

We update the version date at the top of this page whenever terms change. Continuing to use your account after a change means you accept the updated version. Check this page periodically.

One account per person is the rule. Duplicate accounts may be suspended and any pending wallet balance frozen pending review. If you have lost access, contact support to recover your existing account.

Send a request via email or live chat, including your registered account name and wallet type. We will respond within the timeframe stated in our privacy policy and confirm what data we hold.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.