Reference

Understand Your Rights and Our Policy Terms

These legal terms explain how mahkotaselot operates, what we expect from you, and what you can expect from us — covering account eligibility, data use, and how disputes are handled where local law permits access.

Account Eligibility TermsData Handling PolicyJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet ScopeContact for Policy Requests
mahkotaselot Understand Your Rights and Our Policy Terms
POLICY CONTACT PATHS

Reach Us for Any Legal or Policy Query

If you have a question about how our terms apply to your account — including wallet eligibility, data requests, or access disputes — our support team handles policy queries directly. You can reach us through live chat, email, or the in-app message form from your account dashboard.

Team online

Live Chat

Start a live chat from your account dashboard. Our team responds to policy and eligibility queries, including DANA and OVO wallet scope questions, directly in the chat window.

Email Support

Send your legal or policy question by email. Include your registered account ID and the specific term you are querying — we route policy emails to a dedicated review team.

In-App Message Form

Use the message form inside your mahkotaselot account to submit a formal policy request, such as a data access request or a GoPay wallet eligibility dispute.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Security

We apply account-level security and data practices that are consistent with how a mobile-first platform serves its users. Players in Semarang and across Indonesia access their accounts through the same verified login flow — OTP confirmation on first login, session token management on return visits, and wallet identity checks when withdrawals are initiated through DANA, OVO, or GoPay.

Data Retention

We retain account data for as long as your account remains active and for a defined period after closure, in line with applicable regulations. You can request details via the email channel.

Cookie Policy

We use session cookies to maintain your login state across browser tabs and on returning mobile visits. No third-party advertising cookies are placed without your prior acknowledgment.

Account Security

Your account is protected by OTP-based login verification. If you suspect unauthorised access, use the in-app lock feature or contact support immediately to freeze wallet-linked transactions.

Requesting Changes

To update personal data, correct wallet-linked details, or request account data deletion, submit a formal request through the in-app message form. We action verified requests within the timeframe stated in our data policy.

Common Questions About Our Terms and Your Rights

These are the questions we see most often about how our legal terms work in practice — from account eligibility to how we handle your data and wallet records.

Eligibility depends on local law in your region. We accept accounts only where access is permitted under applicable local legislation. You confirm your eligibility when you complete the account registration step.

Submit a data access request through the in-app message form or via our support email. Include your registered account ID so we can verify your identity before processing the request.

Yes. Send a deletion request through the in-app form. We review it against any legal retention obligations first, then confirm the outcome. Wallet-linked records held under financial regulations may be retained for a required period.

Wallet transaction records tied to your DANA, OVO, or GoPay account are retained for the period required under applicable rules. You can request a summary of your wallet activity before closure via the support email.

We post policy update notices on your account dashboard with an effective date. Continuing to use your account after that date means you accept the updated terms. Check the dashboard after any notification.

Raise a dispute through live chat or the in-app message form. Describe the specific term and the action you are questioning. Our policy review team will respond with a reasoned explanation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.