Reference

How mahkotaselot Handles Your Privacy

This page explains exactly what data we collect when you use your account, how we store it, and what rights you hold over it. We keep the language direct because your account security should never require a law degree to understand.

Account data protectedWallet info handled securelyYour rights, clearly statedContact us any timeIndonesia-region scope

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security is not a background feature here — it is part of how every account interaction is built. Here is what we do in practice to keep your data safe and your rights intact.

Encrypted Storage

All account credentials and linked wallet identifiers — including your DANA or OVO details — are stored using SSL encryption. Your data is not held in plain text at any point in our system.

Cookie Controls

We use session cookies to keep your login active and remember your device. We do not use tracking cookies to build advertising profiles. You can clear cookies through your mobile browser settings at any time.

Data Retention Policy

We keep your account data for as long as your account is active. If you close your account, we retain only what is required by applicable law for the relevant retention period, then delete the rest.

Your Right to Access

You can request a full export of the personal data we hold on your account. Submit the request through the Account Settings portal or via email and we will prepare it for you.

What We Collect and Why We Collect It

mahkotaselot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide at registration — your name, contact address, and the wallet identifiers connected to your DANA, OVO, or GoPay account. These are needed to process your transactions and verify your identity before any withdrawal

1
is confirmed. We also record session data: device type, login timestamps, and browser signals. This helps us spot unusual access patterns and protect your account from unauthorised entry. We do not sell your personal data to third-party advertisers. Any data shared with payment processors — such
2
as the e-wallet rails you use — is limited strictly to what those processors need to complete your transaction. Cookies on our site track your session state and nothing more personal than that. How we handle your data may vary depending on local law and the
3
eligible region from which you access our service. If you access from Semarang or anywhere else in Indonesia, the same data principles apply: collect only what is needed, store it securely, and give you a clear path to request changes or deletion.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about how your data is used, or want to request a change to your account records? Our support team handles privacy requests separately from general account help. Reach out through any of the channels below and specify that your message is a privacy or data request so it reaches the right team quickly.

Live Chat Open the chat icon inside your account dashboard. Tell us it is a privacy request and our team will route it correctly, usually within one business session.

Email Support Send your data request or deletion query to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — linked to your account.

Account Help Portal Log in, go to Account Settings, and select the Privacy and Data section. From there you can download a copy of your stored profile data or submit a correction request directly.

Your Privacy Questions, Answered Directly

These are the questions we get most often about how your data works on mahkotaselot. If your question is not here, contact us through live chat or email and mention it is a privacy matter.

We store your registration details, login history, device type, and the wallet identifiers — DANA, OVO, GoPay — linked to your transactions. Nothing beyond what is needed to run your account.

Only with payment processors that need it to complete your transaction. We do not sell your data to advertisers or share it with unrelated parties. Wallet processors like DANA or OVO receive only what their system requires.

Log in, go to Account Settings, and select the Privacy and Data section. You can request a full export there. Alternatively, email our support team and specify it is a data access request.

Yes. Submit a deletion request through the Account Settings portal or by email. We will delete your data except for what local law requires us to retain for a defined period after account closure.

We use session cookies only — to keep you logged in and recognise your device. We do not place advertising or cross-site tracking cookies. Clear them any time through your mobile browser settings.

Yes. Whether you access from Semarang or anywhere else in Indonesia, the same data principles apply. Availability of our service depends on local law and eligible regions at the time of access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTurbo Spin Elite InfoMahkotaselot Glossary

How mahkotaselot Handles Your Privacy

How We Protect and Manage Your Information

Encrypted Storage

Cookie Controls

Data Retention Policy

Your Right to Access

Contact Us About Your Data

Your Privacy Questions, Answered Directly

01 What personal data does mahkotaselot store about my account?

02 Does mahkotaselot share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask mahkotaselot to delete my account data?

05 How does mahkotaselot handle cookies on my phone?

06 Does this privacy policy apply if I access from different cities in Indonesia?

Privacy Policy

Related pages

Related pages